Description
Position Overview:
Join Ideal Hajj & Umrah Booking Specialist, where you'll be instrumental in expanding our customer base for Hajj, Umrah, and Islamic tours. We're seeking dedicated individuals even no experience in pilgrimage travel logistics and customer service excellence.
Key Responsibilities:
Develop client relationships, offering personalized service for Hajj, Umrah, and Islamic tours.
Address client concerns promptly, determining suitable solutions and refund eligibility.
Maintain professional communication with clients, ensuring accuracy and adherence to standards.
Stay informed about competitors' pricing and policies to enhance our offerings.
Arrange hotel bookings, transportation, and air tickets worldwide.
Create and refine Hajj and Umrah packages, incorporating feedback and trends.
Manage end-to-end travel logistics, ensuring a seamless experience for clients.
Provide informed recommendations on global travel destinations and flights.
Qualifications:
English proficiency required.
Strong organizational skills with attention to detail.
Excellent interpersonal and communication skills.
Thorough understanding of Hajj and Umrah rituals, requirements, and regulations.